Cassi Creek: We have
been without landline service since some time yesterday. About 0.3 mile down valley a support cable
has been broken allowing the telephone line to sag. I noticed this late last
year.
Yesterday,
when we returned from Greeneville the phone line crossing the road seemed to be
much closer to the ground. Gloria
discovered that we had no phone service about 1500-1530. We were able to use a cell phone to report
the loss of service. We also knew that
an up valley neighbor had no landline service.
We tried to convey this information to Century Link. Since they require 5 or more accounts to
notify them of service problems before considering that loss to be an “outage,”
we could only generate a work ticket for them to send out a service tech by
1600 today.
Made the
morning hike with Mike and found a Century Link tech and truck about 0.3-0.4
miles down valley. When I asked if he
planned to check our complaint, he indicated that there were several complaints
up stream. We pointed him toward the sagging
line, which, BTW, had somehow had been fitted with several pulleys and had been
pulled up and tied off around a nearby tree.
Those pulleys were not on the line yesterday afternoon. If the phone company had pulled them up, they
would have acknowledged an outage when we called with our service outage.
Century Link
is one of the worst phone companies I have ever had to deal with.
As of 1200 we
still have no landline service. We’ll
insist on a refund for lost services.
Then there is the cable bill, containing packages of bundled
programming that we neither want nor watch.
I have no desire to support religious programming, sports franchise
programming, shopping channels, etc. I’d be happy to make my selections and pay
for only what we watch.
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