We lost power
twice Thursday. We called about the loss
of service via land line. By the time we
called in the power board had already determined the scope of the outage and
uploaded a message to let customers know that they were being taken care
of.
Some time
this morning, around 1100, we lost cable internet and cable television. After determining that the problem is located
beyond our walls, I called ComCast. It
is now 1119 and I’ve been on hold for 15 minutes, subjected to bits of bad
music and a stream of commercials and sales pitches.
When I have
no service, it is a bad time to try to sell me anything that requires the
service I’m calling to report as unavailable.
After 20
minutes of hold time, I was finally connected to a customer support employee
who took another 3-4 minutes to tell me “we are experiencing an un-planned
outage. I thanked her for that, announced
my displeasure at being directed toward unavailable internet “self-help,” and
wished her good luck. She is, assuredly,
assigned to the “under-staffed for the holiday weekend” desk; fielding calls
from people who are suddenly saddled with kids who have no internet access and
no cable television to entertain them. Not
a job I’d care to have to work.
We’ll ask for
credit for lost service when the system is back up.
The weather
today is sunny, breezy, and cold. The predicted
high, before we lost internet feed, was 40°F.
The predicted low for tonight, 18°F
During the
next week, I need to change out the weather station batteries. I’ll hope for a reasonably warm, dry day, as
the screws for the rain gauge are smaller than dried cloves and impossible to
see if they are dropped. If they are not
replaced, the electronics for this component are no longer watertight. Fingers crossed.
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