We’ve been waiting, more or less patiently, for Panasonic to provide us with a new microwave to replace the damaged in shipping unit that we have been using. The expected delivery date was yesterday. Yesterday evening we received a call from a trucking firm, announcing that we were scheduled for a delivery.
They called again at 0630 this morning. Fortunately, depending upon one’s degree of wakefulness and energy, I’ve been up since 0500, when my allergy meds wore off and suggested that there would be no more sleep prior to the alarm’s bleating. This call announced that we’d be getting a third call and a Panasonic Microwave.
As promised, about 1030 the actual delivery driver called for directions. Since he would be driving a full-sized tractor-trailer, we had to arrange a meeting site and time. We did.
When the 4th call announced his proximity, I drove to the meeting site, a vacant church parking lot, which featured sufficient room for him to turn around.
The microwave box was sitting alone and un-secured in the trailer with nothing else within a five foot radius. Common sense kicked in and I looked at the box for damage. Two major gouges were immediately evident. The driver opened the box, we looked into it, and a huge dent looked back at us. We packed it up at that point. The overhead glare on brushed aluminum made cell phone photos impossible. I refused the shipment and drove home.
Gloria promptly emailed our Panasonic contact person. She called us this afternoon.
I described the damage, indicated my refusal, and suggested, strongly, that it seemed to be warehouse damage, as both units have been similarly damaged. I also suggested that the next unit be sent by a small truck carrier like UPS.
The initial Panasonic response tended toward a refund. We stressed our approval of this model and its un-available status locally. There will be another unit shipped to us. How and when it arrives remain to be seen.
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