The Xterra goes back to the shop tomorrow. The monitor for the reverse cameral has to be fixed so that it is either on intentionally or non-active. I do not want the bright blue screen it displays telling me that there is no video feed. Driving at night with that either in my face or reflecting off the windshield is frankly dangerous.
I received no information from the seller about returns, repairs, problems with installation or any other matter. What I did discover was that Amazon regards them as a third-party seller. In order to get a replacement unit I must send the entire unit to Amazon so that they can return it to China. Since I paid more than the unit is worth to have it installed, I have no desire to pay to have it un-installed so that I can pay return shipping. I received e-mail from the seller thanking me for my purchase, offering yet more worthless connection tips, and telling me that all problems can be resolved in a friendly manner.
They have provided me no way to contact them. Amazon has no way to contact them here or in China. We are not amused.
Our mechanics think that they can insert a switch or relay to provide a fix. We’ll see what tomorrow brings.